Prepare Your Business For Severe Weather

1
Number 1
Forward Your Phones*

Log in to MyAccount and select the "Call Forwarding" icon under "Voice Tools". Under "Call Forwarding Rules", select "Not Reachable" and enter the number you wish to forward calls to.

2
Number 2
Protect Your
Devices

Plug your computers, TV, modem and cable box into a surge protector to protect them from damage in case of lightning or a power outage. If you need to evacuate your business keep your devices plugged in to ensure connectivity when you return.

3
Number 3
Confirm Your
Contact Info

Confirm your contact information is accurate so we know who to contact. Log in to MyAccount and select "Update Contact Info" on the home page.

4
Number 3
Check Your Voicemail Remotely

Dial your number and allow the call to go to voice mail. Press *5 and enter your mailbox ID and PIN.

5
Number 5
Access WiFi Hotspots

Click here to access more than 3 million WiFi hotspots.
To assign access to users, log in to MyAccount, click on "Cox WiFi" under the Internet Tools section and assign access to users.

6
Number 7
Create an Emergency
Contact List

Program important numbers into your wireless devices, such as police and fire departments, power and insurance companies, family, friends and co-workers before an emergency arises.

7
Number 7
Charge Your
Devices

Charge your wireless phones, computers, laptops, charging cords, etc. before a storm hits your area.

8
Number 8
Secure Your
Data

Keep your critical data safe during severe weather with managed cloud services. Cox Business Cloud Solutions helps you manage your business securely and remotely. To learn more, click here.


Additional FAQS:

What should I do if my Cox Business service is out?

To report an outage, chat with a live agent at coxbusiness.com/chat or call (866) 272-5777.

What if my power goes out?

A power outage may impact your Cox Business services. If the power is out, your local utility provider will need to restore power before your Cox Business services can be restored. On occasion, your power may start working before your Cox Business services. In those situations, we ask for your patience – our teams are working hard to get our services back up and running so you can be connected quickly.

Once my power is restored, how do I get my services back up?

Unplug your equipment from the power source, wait 5 seconds and then plug the equipment back in.

Who can I contact for additional help?

Red Cross: Click here to find your local Red Cross Chapter.
National Hurricane Center: Visit www.nhc.noaa.gov/
In the event of an emergency, please call 911.

Do you have additional resources on how to prepare for severe weather?

Download this guide on “How to Prepare for a Tropical Storm or Hurricane”.

*Requires Cox Business VoiceManager and/or Cox Business Internet.